Terms of Use
Effective Date: May 16, 2025
These terms of use state how you may use our website, products, services, and program materials (“Terms of Use”).
Please read these Terms of Use carefully as they constitute a legally binding agreement made between you ("you") and GeneLean360° Inc. ("GeneLean", "we", "us" or "our") concerning your access to and use of www.genelean360.com, www.geneticweightloss.com as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected to GeneLean
(collectively, the "Sites"). You agree that by accessing the Sites, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITES AND YOU MUST DISCONTINUE USE IMMEDIATELY. We reserve the right to change these Terms of Use from time to time without notice to you.
MEDICAL DISCLAIMER
IMPORTANT NOTICE: While our founder may be a medical doctor, the information, products, and services provided by GeneLean do not constitute medical treatment, or advice. The genetic testing, diet plans, and supplement recommendations are not intended to diagnose, treat, cure, or prevent any disease. We strongly urge all customers to consult with their own physician or healthcare provider before starting any new diet, exercise program, or taking any supplements, especially if they have any pre-existing health conditions or are taking any medications. GeneLean and its representatives do not provide medical services or act in any licensed healthcare
capacity through our website, products, or services.
NO GUARANTEE OF RESULTS
GeneLean makes no representations, promises, or warranties whatsoever, express or implied, regarding the effectiveness, success rate, or outcomes of our genetic testing, personalized diet plans, or supplements for weight loss or any other health outcome. Results can and will vary between individuals, with some users experiencing minimal or no results regardless of adherence to recommendations. Even with perfect compliance, your individual biological factors including but not limited to age, existing genetic predispositions, hormonal status, metabolic rate, pre-existing health conditions, medication interactions, gut microbiome composition, stress levels, sleep patterns, and numerous other aspects of your particular physiology and lifestyle will impact your individual results.
Genetic information provides only potential predispositions and is not deterministic of outcomes. The science of nutrigenomics and genetic-based diet recommendations is still evolving. The interpretation of genetic data for weight loss purposes is based on currently available research which may change over time. No weight loss program, including those based on genetic testing, can guarantee specific results for any individual.
By purchasing or using our products or services, you explicitly acknowledge and accept that GeneLean does not guarantee any specific amount of weight loss, health
improvement, or other results from using our products or services, even when used as directed.
PRODUCTS AND SERVICES
We make every effort to accurately describe the features, specifications, and details of the products and services available on the Sites. However, we do not guarantee that all descriptions, specifications, and details of the products and services will be entirely accurate, complete, reliable, current, or free of other errors. All products are subject to availability, and we cannot guarantee that items will be in stock at all times. We reserve the right to discontinue any products or services at any time for any reason, including but not limited to ingredient availability, formula updates, or program modifications. Prices for all products and services are subject to change.
PURCHASES AND PAYMENTS
We accept payment via credit card.
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Sites. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in the currency(ies) specified on the Sites.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Sites. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
Any type of chargeback threat, reversal of payment, payment cancellation, actual chargeback or claim from your credit card company, financial institution, or any other payment service will constitute a breach of these Terms of Use on your part.
REFUND AND RETURN POLICY
Due to the nature of our products and services, they may not be returned for a refund or exchange. All sales are final. This no-refund policy is void where prohibited by applicable law.
In the event that a chargeback, reversal of payment, or payment cancellation is initiated by you or we receive a chargeback threat, we reserve the right to report the incident to all three credit reporting agencies, or any other entity for inclusion in any chargeback database or for listing as a delinquent account, which could have a negative impact on your credit report score. The information reported will include your name, email address, payment date, payment
amount, and billing address. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback.
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, the Sites are our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Sites (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of Canada, the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Sites "AS IS" for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Sites and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. Provided that you are eligible to use the Sites, you are granted a limited license to access and use the Sites and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Sites, the Content and the Marks.
PROHIBITED ACTIVITIES
You may not access or use the Sites for any purpose other than that for which we make the Sites available. The Sites may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
When you use any of our Sites or purchase any of our products, you agree not to:
(a) Systematically retrieve data or other content from the Sites to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
(b) Make any unauthorized use of the Sites, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
(c) Use a buying agent or purchasing agent to make purchases on the Sites. (d) Use the Sites to advertise or offer to sell goods and services.
(e) Circumvent, disable, or otherwise interfere with security-related features of the Sites, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Sites and/or the Content contained therein.
(f) Engage in unauthorized framing of or linking to the Sites.
(g) Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
(h) Make improper use of our support services or submit false reports of abuse or misconduct.
(i) Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
(j) Interfere with, disrupt, or create an undue burden on the Sites or the networks or services connected to the Sites.
(k) Attempt to impersonate another user or person or use the username of another user. (l) Sell or otherwise transfer your profile.
(m) Use any information obtained from the Sites in order to harass, abuse, or harm another person.
(n) Use the Sites as part of any effort to compete with us or otherwise use the Sites and/or the Content for any revenue-generating endeavor or commercial enterprise.
(o) Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Sites.
(p) Attempt to bypass any measures of the Sites designed to prevent or restrict access to the Sites, or any portion of the Sites.
(q) Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Sites to you.
(r) Delete the copyright or other proprietary rights notice from any Content.
(s) Copy or adapt the Sites' software, including but not limited to Flash, PHP, HTML, JavaScript, or any other code.
(t) Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Sites or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Sites.
(u) Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").
(v) Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Sites, or using or launching any unauthorized script or other software.
(w) Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Sites. (x) Use the Sites in a manner inconsistent with any applicable laws or regulations.
You understand and agree that participating directly or indirectly or engaging in the prohibited, improper or unauthorized use of our Sites as set forth in these Terms of Use is a breach of said terms. You agree and understand that the prohibited improper or
unauthorized use may give rise to a civil claim for damages and may, if applicable, be turned over to the police for investigation as a criminal offence.
USER REPRESENTATIONS
By using the Sites, you represent and warrant that: (1) all registration information you submit is true, accurate, current, and complete to the best of your knowledge; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity to use the Sites and sign the Terms of Use and you agree to comply with the Terms of Use; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Sites through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Sites for any illegal or unauthorized purpose; and (7) your use of the Sites will not violate any applicable law or regulation. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Sites (or any portion thereof).
USER SUBMISSIONS
The Sites may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Sites, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Sites and through third
party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary.
We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Contributions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all rights to any such Contributions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Contributions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Contributions.
When you create or make available any Contributions, you represent and warrant that:
Any use of the Sites in violation of the foregoing violates these Terms of Use and may result in, among other things, termination or suspension of your rights to use the Sites.
GUIDELINES FOR REVIEWS
We may provide you areas on the Sites to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language; (3) your reviews should not contain discriminatory references based on a Protected Category; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative. We may accept, reject, or remove reviews in our sole discretion. We have no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty free, assignable, and sub licensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.
TEXT MESSAGES AND TELEPHONE COMMUNICATIONS
By providing your telephone number to GeneLean, you expressly consent to receive informational and marketing text messages and telephone calls or messages from us, our affiliates, service providers, and agents at the number you provided. These communications may be initiated via automated telephone dialing systems, artificial or prerecorded voice messages, or other technologies, and may include: order confirmations, shipping updates, appointment reminders, subscription renewal notifications, product recommendations, special offers, and other marketing messages.
You understand and agree that:
By using our services, you certify that you have read and agree to these terms and conditions regarding text messages and telephone communications.
LINKS TO OTHER WEBSITES
We may provide links and pointers to other websites maintained by third parties that may take you outside of our Sites. These links are provided for your convenience and the inclusion of any link in our products, services, and program materials to any other website does not imply our endorsement, sponsorship, or approval of that website or of its owner. We assume no responsibility for errors or omissions caused by other websites that may be discussed on our Sites or included in our products, Services, and program materials. We have no control over the contents or functionality on those websites and we accept no responsibility for any loss, damage, or otherwise that may arise from your use of them and do not guarantee the accuracy, completeness, or usefulness of any other website or their content.
TERM AND TERMINATION
These Terms of Use shall remain in full force and effect while you use the Sites. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO, TO THE EXTENT PERMITTED BY LAW, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE, IN OUR SOLE DISCRETION, YOUR USE OR PARTICIPATION IN THE SITES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
SUBSCRIPTION TERMS
If you purchase a subscription to our products or services, the following terms apply:
Clear Disclosure: When you subscribe to any GeneLean product or service, we will provide you with clear and conspicuous disclosure of:
Subscription Changes: If there are any material changes to your subscription, such as price increases or significant changes to the service or product, we will provide clear notice before such changes take effect and explain how you can cancel if you do not wish to continue under the new terms.
Automatic Renewal Notice: For subscriptions that automatically renew, we will send you a reminder 3 to 7 days before each renewal, containing:
CANCELLATION POLICY
You may cancel your subscription service by . Cancellation requests shall be processed within two business days of the cancellation. You will receive confirmation of your cancellation once processed. Your subscription will remain active through the current billing period.
It is your responsibility to cancel your subscription before it renews to avoid billing for the renewal period. In most cases, this means you'll need to cancel at least 24 hours before the renewal date.
We reserve the right to cancel your subscription at any time due to a failure to maintain an active payment method, violation of our Terms of Use, or for any other reason in our discretion. If we cancel your subscription for reasons other than your violation of our Terms of Use, we will issue a prorated refund for the unused portion of your subscription.
MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Sites at any time or for any reason in our sole discretion without notice. However, we have no obligation to update any information on our Sites.
We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Sites. We cannot guarantee the Sites will always be available. We may experience hardware, software, or other problems or need to perform maintenance related to the Sites, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Sites at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Sites during any downtime or discontinuance of the Sites. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Sites or to supply any corrections, updates, or releases in connection therewith.
DISCLAIMER
To the fullest extent permitted by applicable law, we expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by you or others in connection with our Sites or our products, services, or program materials, including without limitation any liability for any accidents, delays, injuries, harm, loss, damage, death, lost profits, personal or business interruptions, misapplication of information, physical or mental distress, condition or issue, physical, mental, emotional, or spiritual injury or harm, loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted time and for any other loss or damage of any kind, in law or in equity, however and whether caused by negligence, breach of contract, or otherwise, even if foreseeable.
SPECIFICALLY, THE USER ACKNOWLEDGES AND AGREES THAT GENELEAN SHALL NOT BE LIABLE FOR ANY ADVERSE REACTIONS OR SIDE EFFECTS RELATED TO ANY SUPPLEMENTS, DIET PLANS, OR OTHER INTERVENTIONS PROVIDED THROUGH OUR SERVICES. THE USER ASSUMES ALL RISKS ASSOCIATED WITH FOLLOWING ANY RECOMMENDATIONS OR USING ANY PRODUCTS PURCHASED FROM GENELEAN.
You specifically acknowledge and agree that we are not liable for any defamatory, offensive or illegal conduct of any other participant or user using the Sites, participating in our program, using our products, or engaging in our services, including you.
DISCLAIMER OF LIABILITY
The information provided on the website, our products, and services are provided on an “as is” basis. GeneLean makes no representations, and no express or implied warranties concerning the information on the website, its products, or services. To the fullest extent permitted by law, GeneLean disclaims all express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
ERRORS AND OMISSIONS
We make no warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information on our Sites. Every effort has been made to present you with the most accurate, up-to-date information, but we cannot be held responsible or accountable for the accuracy of our content. You acknowledge that such information may contain inaccuracies or errors, and we are not liable for any such inaccuracies or errors to the fullest extent permitted by law.
FORCE MAJEURE
We shall not be liable for any loss, damage or delay in fulfilling our obligations pursuant to these Terms of Use caused by or resulting from conditions or causes beyond our reasonable control including but not limited to power outages, riots, fire, flood, explosion, governmental controls or regulations, pandemics and other public health emergencies, civil insurrections, acts of terrorism, civil or military authority, and inability to obtain necessary supplies and materials or perform our obligations due to such causes.
INDEMNIFICATION
You agree at all times to defend, indemnify and hold us harmless, as well as any of our representatives, agents, contractors, officers, directors, shareholders, employees, joint venture partners, successors, transferees, assignees, and licensees, as applicable, from and against any and all claims, causes of action, damages, liabilities, costs and expenses, including legal fees and expenses on a solicitor client basis, arising out of or related to our Sites, or your breach of any obligation, warranty, representation or covenant set forth in these Terms of Use or in any other agreement with us, to the full extent permitted by applicable law.
LIMITATION OF LIABILITY
To the extent permitted by applicable law, we will not be held responsible or liable in any way for the use of the Sites. We do not assume liability for accidents, delays, injuries, harm, loss, damage, death, lost profits, personal or business interruptions, misapplication of information, physical or mental disease, condition or issue, or otherwise, due to any act or default of anyone or any business, whether owners, staff, agents, joint venture partners, contractors, vendors, affiliates or otherwise, affiliated with us.
Nothing in these terms excludes or limits our liability for death or personal injury caused by products sold through our website when used as directed or for any other liability that cannot be excluded or limited under applicable law.
RELEASE OF CLAIMS
In no event will we be liable to any party for any type of direct, indirect, special, incidental, equitable or consequential damages for any use of our Sites, and you hereby release us from any and all such claims; including, without limitation, those related to lost profits, personal or business interruptions, personal injuries, accidents, misapplication of information, or any other loss, physical or mental disease, condition or issue, or otherwise, even if we are expressly advised of the possibility of such damages or difficulties, to the fullest extent allowable by applicable law.
CONFIDENTIALITY AND PRIVACY
We include our Privacy Policy as part of our Terms of Use. You can access our Privacy Policy [here] ([hyperlink to Privacy Policy])
DISPUTE RESOLUTION (not applicable to users residing in any province, state, or other jurisdiction in which a requirement to arbitrate is not enforceable)
It is hoped that should we ever have any differences, we will be able to work them out amicably. In the event of any complaint or concern regarding our products, services, or your experience with GeneLean, you agree to first contact us directly at operations@genelean360.com to attempt to resolve the issue.
If we are unable to resolve the issue within thirty (30) days of your initial contact, you agree to participate in mediation with a mutually agreed-upon mediator before pursuing any other remedies. The costs of mediation shall be shared equally between you and GeneLean.
Should mediation fail to resolve the dispute, you agree that the only method of legal dispute resolution that will be used is binding arbitration before a single arbitrator. If you are a resident of Canada, the arbitration shall be one who practices in the province of Ontario, selected jointly by us. If you are a resident of the United States, the arbitrator
shall be one who practices in Wayne County, Michigan. Before seeking arbitration, you must contact us in writing, and include all of your reasons for dissatisfaction with the use of our Sites or products purchased therefrom. You understand and agree now that the only remedy that can be awarded to you through arbitration is full refund of your payment made to date. No other actions or financial awards of consequential damages, punitive or aggravated damages, or any other type of damages, may be granted to you. We both agree now that the decision of the arbitrator is final and binding and may be entered as a judgment in any court of competent jurisdiction in Ontario if you are a resident of Canada, or in any court of competent jurisdiction sitting nearest to Wayne County, Michigan.
You also agree that should arbitration take place, it will be held in the City of Toronto, in the Province of Ontario, Canada, as this is where our business is located, and you further agree that the winning party shall be entitled to all reasonable lawyer's fees and all costs necessary to enforce the decision of the arbitrator. If you are a resident of the United States, you agree that should arbitration take place, it will be held in the City of Detroit, in Wayne County, Michigan. You also agree that the winning party shall be entitled to all reasonable lawyer’s fees and all costs necessary to enforce the decision of the arbitrator.
In the event of a dispute between us, you agree to not engage in any conduct or communications, whether in public or in private including but not limited to on social media, posting reviews on sites such as Google, TrustPilot, or Yelp, filing complaints with the Better Business Bureau (BBB) or similar organizations, either directly or indirectly, designed to disparage us, our company, or any of our products, services, or program materials without first going through the dispute resolution process outlined above. Where requested by law or arbitration, of course, you are not prohibited from sharing your thoughts and opinions as part of the legal process.
GOVERNING LAW
For Canadian residents, the Terms of Use and all contracts and agreements between us shall be construed and interpreted according to the laws and regulations of the Province of Ontario and of Canada, as applicable. For United States residents, the Terms of Use and all contracts and agreements between us shall be construed and interpreted consistent with the laws of the State of Michigan.
SURVIVAL
These Terms of Use, including but not limited to all copyright, trademark, and intellectual property rights, disclaimers, limitations of liability, release of claims, and our refund policy will survive the termination of our agreement.
If any provisions in the Agreement are construed by a court of competent jurisdiction to be void or unenforceable for any reason, it shall be deemed to be severed from the Agreement and shall not affect the validity or enforceability of all other provisions in the Agreement, which shall remain in full force.
CONTACTING US
Whenever a provision in these Terms of Use state that you are to contact us in writing, we ask that you send an email to operations@genelean360.com
