Privacy Policy — GeneLean360

Last updated: October 29, 2026

1. Who We Are

This Privacy Policy explains how GeneLean360° Inc. ("GeneLean360," "we," "us"), a corporation incorporated under the Canada Business Corporations Act (Corporation No. 16738796), with its registered office at 146 Thirtieth St, Suite 100, Toronto, ON M8W 3C4, Canada, collects, uses, discloses, and protects personal information when you use https://geneticweightloss.com and our precision-health coaching services (Strategy Sessions, genetic test results review calls, and coaching programs).

We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

GeneLean360° Inc. is federally incorporated in Canada and maintains its registered office in Ontario. We comply with applicable Canadian privacy legislation, including PIPEDA, and applicable United States privacy laws where required by our activities and the jurisdictions of our clients.

2. Information We Collect

Contact information: name, email address, phone number (including mobile number), and mailing address if provided.
Booking and account information: appointments, program enrolment, communication history.
Health information you choose to share: health goals, health history, lifestyle information, and genetic test results you provide for review.
Payment information: processed by our payment processor; we do not store full card numbers.
Technical information: device, browser, IP address, and approximate location, collected through cookies and similar tools.

3. Sensitive Health and Genetic Information

Health information and genetic test results are treated as sensitive personal information.

We collect, access, use, and disclose this information only with appropriate consent and for purposes reasonably necessary to provide the services requested, subject to applicable legal requirements.

We do not sell health or genetic information, use it for targeted advertising, or disclose it to unrelated third-party marketers.

Access is restricted to authorized personnel and service providers with a legitimate service-related need, subject to appropriate privacy and security safeguards.

4. How We Use Information

to schedule, deliver, and follow up on your sessions and programs;
to communicate with you, including appointment reminders and customer care;
to process payments and maintain records;
to improve our website and Services; and
to comply with legal obligations.

5. SMS / Text Messaging

If you opt in to text messages from GeneLean360° Inc., we use your mobile number to send transactional messages (appointment confirmations and reminders, client updates, care-coordination and customer-care notifications). If you separately and expressly consent to marketing texts, we also send marketing/promotional messages (e.g., program news, offers, and events); marketing texts are sent only with that separate express consent. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive text messages is not a condition of any purchase.

Mobile Information and SMS Consent Privacy: We do not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes. We may provide the information necessary to authorized messaging service providers solely to deliver messages on our behalf, subject to confidentiality, security, and contractual restrictions. These providers are not permitted to use the information for their own marketing or promotional activities.

6. How We Share Information

We do not sell or rent personal information or participate in third-party lead-selling arrangements.

We disclose personal information only:

To authorized service providers performing necessary business functions on our behalf, including appointment scheduling, customer relationship management, messaging delivery, payment processing, website hosting, and secure service administration.
When legally required or necessary to protect someone's safety or legal rights.
For other specifically identified purposes with your consent, where permitted by applicable law.

Service providers may process personal information only as necessary to perform their contracted services and must maintain appropriate confidentiality and security safeguards.

These disclosures do not authorize third-party marketing using client mobile numbers or SMS consent records. Our SMS-specific restrictions in Section 5 apply to all disclosures.

7. Storage and Cross-Border Transfers

Some service providers may store or process information outside Canada (for example, in the United States). That information may be subject to the laws of those jurisdictions. We use contractual and other safeguards to protect it.

8. Retention

We keep personal information only as long as needed for the purposes above or as required by law, then securely delete or anonymize it.

9. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information.

10. Your Rights and Choices

You may request access to or correction of your personal information, withdraw consent (subject to legal or contractual limits), or ask us to delete it. You can opt out of texts by replying STOP and out of emails using the unsubscribe link. To make a request, contact our Privacy Officer below. You may also contact the Office of the Privacy Commissioner of Canada (www.priv.gc.ca).

11. Children

Our Services are intended for adults 18 and older. We do not knowingly collect information from children.

12. Changes

We may update this Policy by posting a revised version with a new "Last updated" date.

13. Contact / Privacy Officer

GeneLean360° Inc. — Attn: Privacy Officer, Yurrika Ramos, Director of Operations
146 Thirtieth St, Suite 100
Toronto, ON M8W 3C4, Canada
Email: operations@genelean360.com
Website: https://geneticweightloss.com